FAQ

Here are some frequently asked questions about Upcycle with Jing products. If you can't find your question here, please feel free to email me at jing@upcyclewithjing.com

 

1. Is this specific product in stock?

All Upcycle with Jing jewelry are made to order. Due to the nature of our business, we can only make your jewelry when we receive your order. Please allow 5-7 business days for your jewelry to be made.

  

2. What are your return/excange policy?

Within 14 days after you have received your order, if you find that you are unsatisfied with your purchases, please contact me to let me know what issues you might be having with your order. Merchandise must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees.

 

3. Do you sell wholesale/commission sale?

Yes, please email jing@upcyclewithjing.com for wholesale order form /commission order terms.

 

4. How can I track my orders?

Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order. If your jewelry is sent by domestic letter mail, there is no way to track the order.

 

5. What are your shipping rates?

To view shipping rates, please go to our shipping page.

 

6. How do I order custom jewelry from Upcycle with Jing?

Please email us your specification to jing@upcyclewithjing.com

 

7. Where do you get your materials?

When choosing the materials to make our jewelry, we’re mindful of every decision we make. We considered different aspects of the materials we need when we chose them – from how they look aesthetically to what their environmental impact is. 

For our jewelry pieces, we use: 

  • Plastic bottles
  • Brass 
  • Recycled plastic beads 

 

Plastic Bottles 

Finland has a great recycling record. Around 90% of plastic bottles are recycled consistently. Because of this amazing recycling rate, we don’t use plastic bottles that are easily recycled. We focus on non-recyclable bottles found in Helsinki (like oil bottles or soya sauce bottles) and Russia that otherwise wouldn’t have a second life. By focusing on these bottles, we’re able to give a second life to a lot of plastic bottles and keep them out of our environment. 

 

Brass 

We choose brass because it has a lower CO2 impact than pure gold or pure silver. Our metal parts are fully brass and coated with a thin layer of 14k gold or silver. We source these parts from China and, although it can be harder to trace mined metal, we know that our materials have a lower impact than other mined metals. 

 

Recycled Plastic Beads 

The plastic beads we use look like pearls, but aren’t real pearls because the harvesting process of pearls isn’t in line with our ethical values. We get our beads from Espoo Nihtisilta recycling center, which means we’re using second-hand beads for the majority of our creations. Only a fraction of our beads are bought from craft stores or sourced from China. Most come from the recycling center so we can give a second life to them, just like the plastic bottles. 

 

8. Why are your prices so high if you don’t use super high-quality materials?

Our pricing is what enables us to run our business as ethically as possible. We make sure to hire local workers in Finland so we can boost our community and our economy. We pay our makers fair wages and guarantee their well-being. It would be easy to outsource the work to people in India, China, or Southeast Asia for a lower cost, but we care about keeping our work local and paying our employees what they deserve. 

 

All of our makers get trained in creating our jewelry. This ensures quality in every step of the process. While our videos may make it look easy, turning plastic into the jewelry creations in our collection is difficult and requires skill that needs to be trained. Our team collects, cuts, melts, and assembles the jewelry by hand. The skill, quality, and effort that goes into our jewelry plus the high VAT tax in Finland is what goes into the pricing of our jewelry.