DIY workshop
for Private group
for Private group
Refund Policy
Returns We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jing@upcyclewithjing.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it! Thanks for your support!
All Upcycle with Jing jewelry are made to order. Due to the nature of our business, we can only make your jewelry when we receive your order. Please allow 5-7 business days for your jewelry to be made.
Within 14 days after you have received your order, if you find that you are unsatisfied with your purchases, please contact me to let me know what issues you might be having with your order. Merchandise must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees.
Please email us your specification to jing @ upcyclewithjing.com
When choosing the materials to make our jewelry, we’re mindful of every decision we make. We considered different aspects of the materials we need when we chose them – from how they look aesthetically to what their environmental impact is.
For our jewelry pieces, we use:
- Plastic bottles
- Brass
- Plastic beads
Plastic Bottles
Finland has a great recycling record. Around 90% of plastic bottles are recycled consistently. Because of this amazing recycling rate, we don’t use plastic bottles that are easily recycled. We focus on non-recyclable bottles found in Helsinki (like oil bottles or soya sauce bottles) and Russia that otherwise wouldn’t have a second life. By focusing on these bottles, we’re able to give a second life to a lot of plastic bottles and keep them out of our environment.
Brass
We choose brass because it has a lower CO2 impact than pure gold or pure silver. Our metal parts are fully brass and coated with a thin layer of 14k gold or silver. We source these parts from China and, although it can be harder to trace mined metal, we know that our materials have a lower impact than other mined metals.
Recycled Plastic Beads
The plastic beads we use look like pearls, but aren’t real pearls because the harvesting process of pearls isn’t in line with our ethical values. We get our beads from Espoo Nihtisilta recycling center, which means we’re using second-hand beads for the majority of our creations.
A fraction of our beads are bought from craft stores or sourced from China.
To view shipping rates, please go to our shipping page.
Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order.
However, if your jewelry is sent as a letter mail in Finland, there is no way to track the order.
Yes, we sell wholesales on Faire and Ankorstore.
For commission sale, please contact jing @ upcyclewithjing.com
Our pricing is what enables us to run our business as ethically as possible. We make sure to hire local workers in Finland so we can boost our community and our economy. We pay our makers fair wages and guarantee their well-being. It would be easy to outsource the work to people in India, China, or Southeast Asia for a lower cost, but we care about keeping our work local and paying our employees what they deserve.
All of our makers get trained in creating our jewelry. This ensures quality in every step of the process. While our videos may make it look easy, turning plastic into the jewelry creations in our collection is difficult and requires skill that needs to be trained. Our team collects, cuts, melts, and assembles the jewelry by hand. The skill, quality, and effort that goes into our jewelry plus the high VAT tax in Finland is what goes into the pricing of our jewelry.