Refund Policy
Returns We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jing@upcyclewithjing.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it! Thanks for your support!
MEET OUR FOUNDER & DESIGNER – JING WANG
My design journey began in China, where shortly after starting my studies in industrial design at Jiangnan University in Wuxi, I realized that my field often relied on wasteful use of precious resources and was causing significant harm to the environment. As a result, I lost interest in the discipline and instead wanted to create responsible, handmade products with a sense of warmth.
In 2012, I came to Aalto University's School of Arts, Design and Architecture in Finland as a postgraduate student to focus on sustainable design and to study the artistic recycling of disposable plastics. After graduation, I founded my design brand, Upcycle with Jing Jewelry, in Helsinki, creating jewelry from recycled plastic bottles and fulfilling my dream.
"This country showed me that one person's waste can indeed become another person's treasure."
Since then, I have been dedicated to promoting upgraded and recycled jewelry that not only showcases our unique personalities but also represents the environmental values we cherish.
I love designing beautiful things and bringing joy to others. My customers may not wear beautiful jewelry every day, but they too have a heart that loves beauty and life. When they purchase our jewelry, they are embracing the idea of accepting themselves and their love for beauty, and adding more color and joy to their lives. Their joy is a great motivation for me to keep going.
Jing Wang, Designer & Founder